Dear Customer,

We really appreciate your time in responding to this short and easy to complete survey .This survey is an important feedback from our customers and part of EnDyn Manufacturing Quality Management System, according to ISO 9001:2000.

The results are used to drive preventive and corrective actions to benefit our customers. Your additional comments and ideas that will improve our ability to meet your requirements are welcome. Please respond to the statements with a rating of 1 to 5, where 1 is “Poor” and 5 is “Excellent”. If a specific question does not apply, please check the N/A box.

Thanks in advance for you valuable insights!
 

CUSTOMER SATISFACTION SURVEY

EnDyn Manufacturing Customer Relationship
Knowledge of products	1	2	3	4	5	N/A
Promptness in returning your call	1	2	3	4	5	N/A
Courtesy and professionalism	1	2	3	4	5	N/A
Visits your facility	1	2	3	4	5	N/A
EnDyn Manufacturing Quotation Process
Presentations are complete and concise	1	2	3	4	5	N/A
Quotation are returned on time	1	2	3	4	5	N/A
Pricing is competitive	1	2	3	4	5	N/A
Flexibility in product pricing	1	2	3	4	5	N/A
EnDyn Manufacturing Inventory and Shipment Capabilities
On-time delivery	1	2	3	4	5	N/A
Material handling and packaging requirements met	1	2	3	4	5	N/A
Shipment correct as ordered	1	2	3	4	5	N/A
Proper documentation included with order	1	2	3	4	5	N/A
Satisfaction with freight carrier	1	2	3	4	5	N/A
Advance notice of delays given	1	2	3	4	5	N/A
Return Products process	1	2	3	4	5	N/A
EnDyn Manufacturing Administration Office
Invoice format for ease of processing	1	2	3	4	5	N/A
Accuracy of following invoicing instructions	1	2	3	4	5	N/A
Courtesy and professionalism	1	2	3	4	5	N/A
EnDyn Manufacturing Quality and Value added Features
Quality and reliability of products	1	2	3	4	5	N/A
Response to warranty claims	1	2	3	4	5	N/A

Comments:

Do you have any comments to improve our products?


What is our strongest asset as your supplier?


What changes would you like to see us implement?


Any other comments you would like us to know?

 

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